Two important script that help contractors ensure proper communication.

Making a statement before and after each job will ensure proper communication, something that customers like. If you are not sure what your script should say, try something like this:

“We have finished the job. Is there anything else you would like us to do while we are here? Can you please check and make sure everything is working ok? You may already know this, we also do (service 1) and our technicians are on standby 24/7 in case of an emergency breakdown. We work with all insurance companies. Reviews fuels our urge to do more for others, so if you tell others about us, I will make sure we over-deliver to make you look good.”

Another good idea is to ask the customer if they like to schedule another service or a revisit again in the future.

Keep it positive and short. It’s ok to have a script on your clipboard and read it to the customer. It’s professional and can increase business by at least 30%.

Comments (0)

Leave a Reply

Your email address will not be published. Required fields are marked *