May 02 2019
The customer service landscape is rapidly evolving with technology disruptors, societal changes, and demographic trends requiring service leaders to contemplate what the Future of Service looks like.
WORKFORCE REDEFINED
- New skills like a hospitality mindset and tech fluency will be required, impacting screening, training, and internal mobility
- New tools like intelligent knowledge management and sentiment analysis will change how service professionals do their jobs
Keep reading here https://www.deloittedigital.com/us/en/blog-list/2019/the-future-of-service–elevating-the-human-experience.html#
