The Future of Service:
May 02 2019
The customer service landscape is rapidly evolving with technology disruptors, societal changes, and demographic trends requiring service leaders to contemplate what the Future of Service looks like.
- New skills like a hospitality mindset and tech fluency will be required, impacting screening, training, and internal mobility
- New tools like intelligent knowledge management and sentiment analysis will change how service professionals do their jobs
Keep reading here https://www.deloittedigital.com/us/en/blog-list/2019/the-future-of-service–elevating-the-human-experience.html#