Customer service experts state that customers subconsciously decide within 30 seconds to two minutes if you will do a good job or a bad job in their homes. This subliminal decision-making process takes place long before you even start working.
Here is a list of things you need to share with your helpers.
- Leave ego at the door and keep topics of conversation on service we offer at all times.
- Avoid other subjects, Solicitation (other than service) should be strictly prohibited.
- When dealing with customers, always maintain an impartial attitude and respect coworker
- Give your customers control by letting them drive the conversation.
- Do not be afraid to ask someone to clarify a comment or tell them you didn’t understand.
- Respect the customer’s time and respect their personal space. If you work inside, Always be predictable on where you are going to be working so the customer can plan where to spend their time during the process. Organize your work so you don’t go back into finished areas or walk back into their bathroom after you are done.
- Customers doesn’t like it when you use their stuff, especially their bathrooms.
- New Customer, New Issue (don’t let old issues affect new customers).
Remember that if you make a bad impression on your customers during those vital first few minutes, 12 good impressions, on average, are required just to get back to even.
