Category Archives: How to?

Fix Rate For Small Jobs

Service is intangible. It’s hard to determined the results or prices upfront is what makes it hard to deal with it as a tangible product. Small jobs can sometimes turn into a challenging tasks and run the cost higher that originally estimated. However, experienced handy person can forecast trouble and plan ahead with the additional […]

Why home service professionals need to become more specialized

More and more of home services calls go unanswered. Telemarketers are frustrating home service providers and leaving revenue on the table with each of these unanswered calls. Boots and Ladders is the first on demand flat rate home service marketplace that offers their platform to users without membership cost. The platform allow home service professionals to […]

Importance of service professionals in Restaurants

To give a proper definite description, a service is essentially something that an organization provides to others in exchange for some money or something people utilize in their daily lives. Such services, as referred to in the professional environment, are intangible, meaning that they cannot be stored in a way such that they can be […]

Our story

When Omar Kharbat started his carpet cleaning in early nineties, The traditional way then was to list your service in the yellow pages, wait for calls, run for an estimate and if you are lucky enough you will schedule the job. Then after you are done with the job, you will deliver the invoice and […]

Why communication is best done with action?

Communication is best done with auctions. Less talk is better. Feel Good About Yourself, Listen carefully, Ask Questions and speak clearly or create effective messages. Smile even when you’re on the phone, your muscle relax and will change your voice tone. Avoid phone tag or unnecessary text. Try to leave one way detailed message and […]

Every middleman wants to get in on the action

Technology is the great equalizer – except for when it comes to trade services. Every middleman wants to get in on the action, which only increases the cost to the customer for a simple plumbing job and eats into the profits of an honest tradesman. We are here today with Omar Kharbat, Founder of Boots […]

Its all in the estimate

There are two type of customers, the type that knows what they want and the type that doesn’t know. Both customers find a detailed estimate very helpful when deciding to hire or pay for a job. An estimate should be in a form of a report that include the findings, recommendation and the price to […]

Four Helpful Tips when Hiring a Tradesman

For the past thirty years, I have been on both ends of contracting work. Finding a good service is not impossible and the result depends directly on all sides expectations and the actual results. Something can be vemuch solved if both the customer and service provider have the ability to communicate the details before the […]

The Future of Service:

May 02 2019 The customer service landscape is rapidly evolving with technology disruptors, societal changes, and demographic trends requiring service leaders to contemplate what the Future of Service looks like. WORKFORCE REDEFINED New skills like a hospitality mindset and tech fluency will be required, impacting screening, training, and internal mobility  New tools like intelligent knowledge […]

Whats the difference between confidence & cockiness?

Leave your ego at the door. Give your customers control by letting them drive the conversation. Keep topics of conversation on the services you offer. When dealing with customers, always maintain an impartial attitude and respect coworkers. Remember to keep whatever statements you make short. The average person can’t digest more than three sentences in […]

What is the leading cause of contractors workplace death?

According to the Bureau of Labor Statistics, the leading cause of workplace death is overwhelmingly motor vehicle accidents. Falls, slips, trips (especially on ladders) ranked second. Accidents can be reduced with a simple change of habits. Such as avoiding left turns and tailgating. Turning right comes with its own risks, but there are even more […]