Pricing services can be a very difficult or tricky thing to do because we cannottouch service. There is no way of determining the results you will achieve. Ifyou are dealing with a tangible product, things are much easier. Sometimesyou may think that a job is very small but then realize that it is quitechallenging. In […]

Service is intangible. It’s hard to determined the results or prices upfront is what makes it hard to deal with it as a tangible product. Small jobs can sometimes turn into a challenging tasks and run the cost higher that originally estimated. However, experienced handy person can forecast trouble and plan ahead with the additional […]

More and more of home services calls go unanswered. Telemarketers are frustrating home service providers and leaving revenue on the table with each of these unanswered calls. Boots and Ladders is the first on demand flat rate home service marketplace that offers their platform to users without membership cost. The platform allow home service professionals to […]

To give a proper definite description, a service is essentially something that an organization provides to others in exchange for some money or something people utilize in their daily lives. Such services, as referred to in the professional environment, are intangible, meaning that they cannot be stored in a way such that they can be […]

1– Market with your product: How would you feel if you found an extra item in your bag when you received a delivery? What about carpet cleaners who clean your doormat after they’ve finished your house?Many times, It’s actually much cheaper for businesses to give their product than to pay for advertising. Giving free samples, […]

When Omar Kharbat started his carpet cleaning in early nineties, The traditional way then was to list your service in the yellow pages, wait for calls, run for an estimate and if you are lucky enough you will schedule the job. Then after you are done with the job, you will deliver the invoice and […]

Communication is best done with auctions. Less talk is better. Feel Good About Yourself, Listen carefully, Ask Questions and speak clearly or create effective messages. Smile even when you’re on the phone, your muscle relax and will change your voice tone. Avoid phone tag or unnecessary text. Try to leave one way detailed message and […]

There are two type of customers, the type that knows what they want and the type that doesn’t know. Both customers find a detailed estimate very helpful when deciding to hire or pay for a job. An estimate should be in a form of a report that include the findings, recommendation and the price to […]

For the past thirty years, I have been on both ends of contracting work. Finding a good service is not impossible and the result depends directly on all sides expectations and the actual results. Something can be vemuch solved if both the customer and service provider have the ability to communicate the details before the […]

An elevator pitch is an overview of your business, and, as the name implies, it is delivered in the time it takes to complete your average elevator ride. It can be one of the simplest yet most powerful marketing tools for a small business owner. According to wikipedia, An elevator pitch, elevator speech, or elevator […]

Have you ever been in a situation where you didn’t get paid? How do you handle that? While some unruly customers intended not to pay, the majority of unpaid bills are due to dissatisfaction or misleading offers. Here are a few things you can do to protect yourself from not getting paid. Itemized estimates and […]

Making a statement before and after each job will ensure proper communication, something that customers like. If you are not sure what your script should say, try something like this: “We have finished the job. Is there anything else you would like us to do while we are here? Can you please check and make […]

Most customers generally come with good intentions. Buyers are willing to pay for the results they expect. Sometimes you might encounter buyers who are trying to get more simply because they feel like they didn’t receive the full value of what they paid for. There are also those who want to take advantage of you […]

Leave your ego at the door. Give your customers control by letting them drive the conversation. Keep topics of conversation on the services you offer. When dealing with customers, always maintain an impartial attitude and respect coworkers. Remember to keep whatever statements you make short. The average person can’t digest more than three sentences in […]

Here is the short answer is, You are the Problem solver and always positive. You’re thorough when making offers and when taking work orders. You reveal hidden problems and prevent unforeseen issues. You Ask the Right Questions. Your customers know what to expect. You turn around the table, you match problems with solutions You don’t […]

There are two types of customers, the type that knows what they want and the type that don’t. Customers who don’t know what they need often ask about the cost. Simply because they don’t know what else to ask! Customers are not cheap, they are simply looking for value. Education by knowledgeable staff is always […]

Customers hire specialists to help them solve a problem that they can’t solve on their own. They expect you to be knowledgeable, transparent, and easy to work with. They will love you if you pay attention to detail and are excited about the job, generous, caring, a good listener, fast to respond, ready, clean, and […]

Let technology do some of the work for you. Write instructions on how to prepare for your visit along with does and don’ts or FAQ, send it to your customers after they book with you or when you email reminders. Sadly, most customers and small business owners are facing an outrageous call volume from telemarketing, […]

If you haven’t already read Zuko story, you can find it in the side links. Zuko could’ve prevented ninety percent of his mishaps by clarifying the scope of work while taking the work order. Steps one: The offer should spell out what the job includes and doesn’t include. Being upfront with details and pricing can […]

According to the Bureau of Labor Statistics, the leading cause of workplace death is overwhelmingly motor vehicle accidents. Falls, slips, trips (especially on ladders) ranked second. Accidents can be reduced with a simple change of habits. Such as avoiding left turns and tailgating. Turning right comes with its own risks, but there are even more […]

(SOP) Be neat, alert and on time. (If you may be late, immediately inform your customer)Professionalism is the key to good public relations. Drive with courtesy. Contractors must have a valid driver license and use their own transportation to and from the job site. Vehicles & tools are valuable equipment. Always maintained & ready for […]